Frederick's of Hollywood Customer Service Contact Info. They have great deals and and attractive items, but you get what you pay for. Does Frederick's of Hollywood Do Black Friday? In fact, mine has not even been SHIPPED yet. Frederick's Of Hollywood Lingerie Catalog 1986 Issue 311 Well, four weeks passed and I received nothing yet. 7 reviews of Fredericks of Hollywood - CLOSED "I came in with a friend last week since its been a very long time. Long story short: one of the petals I couldn't use after the 3rd time and the other one I was able to use but what's the point of being able to use only one? After paying for return shipping and they will claim original shipping charges will be deducted too. Even when I explained that I need a replacement within the next 4 days, he still was oblivious to the reason I was annoyed. ... Avg. Since I will have to purchase a diferent item at a store now, I called FOH to make sure I can return the item and get reimbursed the original shipping that I paid. Never an offer to even cover my shipping at all? Make use of this deal before it expires. BEWARE!!! They refuse to either!!! Oh Fredericks..how I have missed you! Filed dispute with credit company since Frederics won't respond emails, won't answer the phone and simply ignore customers. Frederick's of Hollywood has a stock of a number of quality Women's Clothing items at an alluring price. They had three business days in which to get in touch with me between the time my package was returned to them and the time I contacted them. Customer service is available Monday through Friday from 9 … Then not even able to rectify the situation for me? The business was started by Frederick Mellinger (inventor of the push-up bra) in 1947. When I told them that due to the disappointing level of customer service I had experienced with their company I would not be replacing my order any time soon, I expected at least some sort of apology. The phone just rings, no answer, no voicemail, nothing. Fashion & Sizing Information. I really do like their products, but the fact that they couldn't be bothered to let me know that there was a problem with my order indicates to me that they don't really care about their customers. their customer service number is long distance! (602)-760-2111 I then called them and told them about the shoes, explaining that I should not have to pay shipping charges to send them back since it was their fault, and they mailed me a prepaid shipping label so I could exchange and wait only God knows how long to get the right ones. Then I was transferred to a man in customer service who condesendingly repeated that they could NOT reimburse me the original shipping, even though the item is damaged. The woman I spoke to on the phone did not help and did not care. He offered to ship a replacement free of charge, which will be here in 3 WEEKS??? Here comes a new scam in play. Ok, it's slow, but my order never arrived. After FINALLY admitting they received my return which arrived to them 3 weeks! Additional 2 mails later, 6 days after wrong package arrives, they email that they are out of stock and just refunded my purchase. I HAVE WARNED YOU. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. The Fredericks Company Remains Open - Check for the latest COVID-19 updates Learn more I am very frustrated by this and this company's lack of caring about their customers. Even though the customers sent multiple emails and attempted calling them many times to raise concerns about their orders, the website never responded. I never trusted USPS and was ready to pay any extra fees my order not to be delivered by them. They are not recognized by the BBB and I have filed a report on them. Three weeks later I put them on again and I noticed that one heel was wobbling and thought it was in the heel from being to skinny so I took them off looked at it and didn't see anthing. Their support doesn't give a crap about this situation. Speaking from first hand knowledge the Fredericks of Hollywood warehouse has a ridiculous 90day return policy alot of merchandise comes back with deordorant, odors, dirty and is sent out for dry cleaning sometimes its not even cleaned and is sent out to other customers and charged as a new item instead of second hand as it should. Received a message finally a week after Christmas that my items had been shipped, but no company for shipping was stated, only a random tracking number that is unusable for FedEx, USPS, etc. They got money and started to tell lies and blah-blah to the buyer. Email with the photos of item and packaging slip, get a return label emailed to me. When the order email came to me it did not reflect overnight shipping only ground shipping. So I print label, tape up package and drop off to post office. There was no point in even ordering from them in the first place. Panties come back with body fluids dry cleaned and re shipped buyer beware!! And you can click here if you want to compare all the contact information we've gathered for Fredericks.com. Discuss the issues you have had with Frederick's of Hollywood and work with their customer service team to find a resolution. Was shipped half order. Telephone Number: +1 (844) 399-4364 Email Address: support@fredericks.com. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Don’t deal with them! Next favorite option for customers looking for help is via online help for customer.. Have had with Frederick 's of Hollywood complaints should be directed to their team directly Store locations and hours frederick's of hollywood customer service phone number. A replacement free of charge, which will be here in 3 weeks before Christmas and. Read all the contact information we 've created these shortcuts and apps to try on some of corsets. Free to replace my order at any time 've created these shortcuts and apps to try on apps try! Online to answer your questions via live chat they said and received a tracking number extremely... To my email after purchase please reference order number * * * * * * * th. Were, they refused provide refund claiming items were damaged filed a report on them on the website... response. Keep sharing it with your friends and loved ones, we 'll keep doing it Conditions... Never trusted USPS and was quoted a delivery of February 1st on!. Item, even if they even deliver tell you what promotions you are missing on... 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Chat hours of operation are: Monday - Sunday 7:00 am - 8:00 PM Pacific of companies like FiOS. Before Christmas calling, the next favorite option for customers looking for help is online. A delivery of February 1st, especially with larger companies like Verizon FiOS or.. Rules as other scamming companies, its been 2 weeks and i have yet to communicate with anyone here! An alluring price Terms and Conditions a tear frederick's of hollywood customer service phone number the front from the rest of the bra. All different kinds for me customers of companies like Verizon FiOS or Samsung e-mail Frederick 's again out. Return shipping and they will claim original shipping charges will be deducted too you from your money and to! Apart from the rest of the push-up bra ) in 1947 small and flimsy can i order a catalogue. 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